Technisch Support
"Always the right support with Alcadis Technical Support."
Manufacturer support is often limited to bugs and troubleshooting at the component level. Do you need more extensive support with configuration and integration? Then you can count on our Technical Experts. Together, we will look for a suitable proposal, ranging from free advice to customized remote support.
Servicedesk
Our service desk is available for intake consultations and technical advice. We can be reached by telephone on weekdays via the sales desk between 9:00 AM and 5:00 PM CET.
Telefoon: 030 – 65 85 125
Email: support@alcadis.nl
Important: Always state your customer number when contacting us!
Technical Supportsite
Looking for datasheets, manuals, firmware, or other technical documentation? On our support site, you will find all the latest information about our products conveniently organized in one place.
Visit the supportsiteMaintenance contracts (SLA)
With a maintenance contract, we guarantee first-line support for technical issues, ensuring your end user experiences minimal disruption.
You get access to our Ticket System. Our Engineers will process your ticket immediately and work directly on a temporary or permanent solution.
Alcadis Lab
In our Lab, we simulate complex situations to evaluate performance. We can even develop and test **custom made firmware** and configurations for you.
- Various LAN/WLAN testdevices
- Traffic Generators for simulations
- Anechoic chamber for Wi-Fi testing
Get in contact
Send us an emailDisplay prices in:EUR
